Customer Service Representative Car Club- Late Shift, Remote / Work from Home
UK-London
Enterprise UK
Req #: 548542
Type: Regular Full-Time
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Overview: We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? We're currently seeking home-based Customer Service Representatives to join our Enterprise Car Club evening team. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days! Our Clubhouse team provides 24/7 support to ECC members. This role involves working evening shifts scheduled between either between 3:00pm - Midnight or 6:00pm - Midnight up to five shifts per week across Monday to Sunday, to include 1 weekend shift. This is a remote based role and can be for between 30 and 40 hours per week. What you can expect from Enterprise Car Club: * Career and development opportunities * Preferential membership rates * Tailored training program * Part of a global contact centre team * On-going support and coaching * Fun virtual team environment If you are tech savvy and passionate about delivering great service hit the apply button today! Responsibilities: * Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat * Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner * Provide technical support to members * Compliance with company policies and internal processes * Using initiative and decision making skills to perform a variety of duties Qualifications: * Passion for problem solving and investigating solutions for members * Attention to detail with a curious mind and desire to learn * Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons. * Ability to identify risks and take appropriate action * Confidence communicating on the phone with members, colleagues and management. * Adaptability in using online systems and new technology * Strong ability to multitask using varied systems and processes * Process driven skill set that thrives when multitasking * Basic car knowledge is desirable but not essential * Enjoys working within a virtual office where fun and teamwork rules! Key (minimum) requirements - Personal * Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted) * Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required) * Strong PC skills and technical aptitude
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