Customer Service Representation Stephenville TX
US-TX-Stephenville
Enterprise US
Req #: 525951
Type: Regular Full-Time
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Overview: Our Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions. This position pays $15.00 / hour and is located at 2620 W Washington St Stephenville, TX 76401 We offer: * $15/Hour * Consistent full time 40 hour per week schedule * Paid time off * Employee discounts * Retirement savings plan including 401k with matching profit sharing * Health Insurance * Life Insurance * Dental Insurance * Vision Insurance * Training and Development Available Schedule: * Monday 8:00am-5:00pm * Tuesday 8:00am-5:00pm * Wednesday 8:00am-5:00pm * Thursday 8:00am-5:00pm * Friday 8:00am-5:00pm * Saturday OFF * Sunday OFF Responsibilities: * Meet and greet customers in a friendly and timely manner * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Understand and communicate rental terms and conditions, vehicle features and other services * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * High school diploma or GED equivalent required * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Apart from religious observation, must be able to work 40/hrs week
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