Customer Service Operations Associate (Mandarin Speaker)
MY-Penang
Global Careers (External)
Req #: 54068
Type: Campus (ITW)
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Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. This role would be a contract position with possibility of conversion upon management discretion. Responsibilities: Order Management (Sales) Order Acceptance and Order Entry: * Ensure pricing and discounts are accurate in formal quotation * Be updated on sales, marketing and promotion program and administer these accordingly * Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area. * Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement. Order Management: * Negotiate with Field/Customer and Division to establish committed delivery date. * Proactively manage order to meet committed delivery date and any special delivery requirement. * Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered * Establish and maintain effective lines of communication with Account Managers, management, business, and cross-functional teams to resolve customer order related issues. Qualifications: Competencies * Communication skill (written & read) in customer language (English & Mandarin) * Capability to handle multiple tasks and responsibilities. * Ability to work in a fast-paced environment * Usage of standard approaches to simple problem resolution * Basic escalation management skills * Basic IT /technology knowledge Others * Bachelor Degree or University Degree or equivalent. No prior customer service experience required. * Qualified candidates are welcome * Due to business needs, the staff might need to follow specific country holiday and also working hours instead of Malaysia Public Holiday/Working Hour. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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