Customer Service Operations Associate
MY-Penang
Global Careers (External)
Req #: 47483
Type: Internal Temporary Worker
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: * Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions. * Fulfil marketing/promotion requests for service campaign as defined by the process * Provide general pricing of Keysight service if available * Respond to customer's requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support. * Manage pick-up and transhipment activities * Respond to customer's requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process. * Respond to customer requests to enroll in training or to cancel training that has been booked * Respond to customer requests for altering the schedule of maintenance * Respond to customer requests for service / repair and calibration * Validate customer entitlement for the various Keysight offerings * Respond to customer requests to change their account / contact profile details * Provide service availability Qualifications: * Bachelors or Master Degree or University Degree or equivalent. * No prior experience required; may have up to 2 years' relevant experience. Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
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