Customer Service Operations Associate (Japanese Speaker)
MY-Penang
Global Careers (External)
Req #: 49091
Type: Internal Temporary Worker
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: This role would be a contract position with possibility of conversion upon management discretion. * Respond to customer's requests for service / repair and calibration. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transhipment activities * Analyze and respond to customer's request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions. * Manage service order closure. * Understand customer needs and take ownership for customer satisfaction in assigned area. * Trigger customer billings timely and in accordance with defined policy and standards. * Perform error correction to clear all the stuck orders Qualifications: * Proficient in English and Japanese language is a must to serve Japan market. * Capability to handle multiple tasks and responsibilities. * Ability to work in a stressful environment * Usage of standard approaches to simple problem resolution * Basic escalation management skills * Basic IT /technology knowledge * Bachelor Degree or University Degree or equivalent. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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