Customer Service Intern
ES-BA-Barcelona
Global Careers (External)
Req #: 49191
Type: Intern
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We are looking for a motivated and proactive Customer Service Intern to join our multilingual Business Center team in Barcelona.This internship is a great opportunity to gain hands-on experience in a fast-paced, international environment while learning how customer service connects with sales, logistics, and operations. Responsibilities: * Manage customer requests and order status from start to finish, including: * * Creating quotes for Keysight Partners and Distributors using CRM Salesforce * Processing orders in DBMS Oracle * Tracking deliveries and updating customers * Assisting with invoicing or order-related questions * Collaborate with cross-functional teams such as Sales, Logistics, Manufacturing, and Credit & Collection * Observe and apply customer service policies to support problem-solving and continuous improvement * Provide general administrative support (reporting, documentation, follow-ups) * Learn and contribute to improving processes that enhance customer experience Qualifications: * Currently pursuing or recently graduated in a related field (e.g., Business, Communications) * Strong communication skills in English and at least one other European language (German, French, or Italian preferred) * Detail-oriented, good organizational skills, attention to detail * Positive attitude, self-motivated, and proactive * Ability to work collaboratively in a multicultural environment What We Offer A place within an exciting company! At Keysight, we develop visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world. Our benefits include: * Learning opportunities such as: * Developing practical customer service skills in a professional setting * Gaining insight into the end-to-end customer service process * Learning how to interact with various internal and external stakeholders * Flexible working hours and work-from-home days * Internship with a competitive salary * Individual training curriculum and development opportunities Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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