Customer Service - Exit Booth Agent - JFK Airport
US-NY-Jamaica
NationalAlamo US
Req #: 514097
Type: Regular Full-Time
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Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. The pay for this position starts at $18.25 / hour. Employees can earn yearly merit increases based on performance. Employees can earn additional monthly incentives based on the performance of the business. This position is located at J F Kennedy International Airport (JFK), NY 11430. We offer: * Paid time off * Employee rental car discounts * Retirement savings plan including 401k with matching profit sharing * Health Insurance * Life Insurance * Dental Insurance * Vision Insurance * Training and development Schedule: * Sunday 7am-3:30pm * Monday OFF * Tuesday OFF * Wednesday 8am-4:30pm * Thursday 8am-4:30pm * Friday 8am-4:30pm * Saturday 8am-4:30pm or * Sunday 4:45am-1:15pm * Monday 4:45am-1:15pm * Tuesday OFF * Wednesday OFF * Thursday 4:45am-1:15pm * Friday 4:45am-1:15pm * Saturday 4:45am-1:15pm Responsibilities: We are hiring now for immediate openings. Responsibilities include: * Prepare all rental documents accurately and completely * Verify car information and VIN number for security and car control * Provide additional service to Emerald Aisle members by offering our refueling option * Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image * Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers * Provide all customers with undivided attention while assisting them at the exit booth * Make eye contact and greet all customers; thank customer at the conclusion of all transactions * Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary * Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * High School Diploma or G.E.D. required * Must have a minimum of 1 year of experience handling customer service functions * A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus * Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must be able to read, write, and speak English * The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. * Apart from religious observation, must be able to work the following shift/schedule: * Sunday 7am-3:30pm * Monday OFF * Tuesday OFF * Wednesday 8am-4:30pm * Thursday 8am-4:30pm * Friday 8am-4:30pm * Saturday 8am-4:30pm or * Sunday 4:45am-1:15pm * Monday 4:45am-1:15pm * Tuesday OFF * Wednesday OFF * Thursday 4:45am-1:15pm * Friday 4:45am-1:15pm * Saturday 4:45am-1:15pm
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