Customer Service - Exit Booth Agent - Austin Bergstrom Airport
US-TX-Austin
NationalAlamo US
Req #: 493599
Type: Regular Full-Time
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Overview: Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Service Exit Booth Agent. This position has a starting pay of $18 / hr ($15 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance) and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719. We offer: * Consistent 40 hour per week schedule * Paid time off * Employee discount * Retirement savings plan including 401k with matching profit sharing * Health Insurance * Life Insurance * Dental Insurance * Vision Insurance * Training and development * NO Airport Clearence required Available Schedule (A): * Wednesday 9:00am - 5:00pm * Thursday 9:00am - 5:00pm * Friday 9:00am - 5:00pm * Saturday 9:00am - 5:00pm * Sunday 9:00am - 5:00pm * Monday OFF * Tuesday OFF Available Schedule (B): * Tuesday 5:00pm -1:00am * Wednesday 5:00pm -1:00am * Thursday 5:00pm -1:00am * Friday 5:00pm -1:00am * Saturday 5:00pm -1:00am * Sunday OFF * Monday OFF Available Schedule (C): * Wednesday 11:00am - 7:00pm * Thursday 11:00am - 7:00pm * Friday 11:00am - 7:00pm * Saturday 11:00am - 7:00pm * Sunday 11:00am - 7:00pm * Monday OFF * Tuesday OFF Responsibilities: * Prepare all rental documents accurately and completely. * Verify car information and VIN number for security and car control. * Provide additional service to Emerald Aisle members by offering our refueling option. * Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image. * Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers. * Provide all customers with undivided attention while assisting them at the exit booth. * Make eye contact and greet all customers; thank customer at the conclusion of all transactions. * Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary. * Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer. Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years of age * High School Diploma or G.E.D. required * Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years * No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI) * Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Must be available to work at least 1 of the schedules listed in the job description
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