Customer Service Coordinator
US-CO-Colorado Springs
US Careers (External)
Req #: 53647
Type: Regular
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Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions. * Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration * Foster and maintain close working relationship with Sales Field Partners * Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes * Collaborate and assist with specific teams to ensure efficient quote and order processing * Resolves problems by applying established policies, procedures, and tactics. * Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking * Provide 1-800 phone support to customers * Available for Month-End support to action all outstanding customer requests Qualifications: * Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience * Requires excellent verbal and written communication skills * Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred * Demonstrates a "continuous improvement" mindset * Thrives in a fast-paced environment * Proven ability to balance a multitude of high priority assignments * Regular onsite attendance required as an essential function of this position Pay Range: USD $42,940.00 - USD $71,570.00 Year Visa Sponsorship is not available for this position. Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program US Employees may be eligible for the following benefits: * * Medical, dental and vision * Health Savings Account * Health Care and Dependent Care Flexible Spending Accounts * Life, Accident, Disability insurance * Business Travel Accident and Business Travel Health * 401(k) Plan * Flexible Time Off, Paid Holidays * Paid Family Leave * Discounts, Perks * Tuition Reimbursement * Adoption Assistance * ESPP (Employee Stock Purchase Plan) Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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