Customer Service Coordinator
US-CO-Colorado Springs
US Careers (External)
Req #: 51820
Type: Regular
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Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: You will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responding to and /or providing assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures, and analytics such as root cause analysis and continual improvement. Qualifications: Qualified candidates will: * Manage heavy data entry of transactional customer business * Have strong self-driven learning skills * Effectively handle heavy email activity * Be able to clearly articulate messages to a variety of audiences * Have the ability to establish and maintain strong relationships * Demonstrate strong analysis and critical thinking skills * Be able to offer alternate solutions to existing processes/procedures * Have time management in fast paced environment * Possess organizational skills to maximize productivity * Produce work that is accurate and with eye for detail * Seek to improve the job and provides solution-oriented feedback * Demonstrate business judgment by knowing when to work independently and when to collaborate * Have the ability to solve complex issues that are in the best interest of the customer and the company * Positively manage stress that is typical in a customer service environment * Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint * Be available to work an hourly position that may involve occasional overtime Pay Range: USD $42,940.00 - USD $71,570.00 Year Visa Sponsorship is not available for this position. Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program US Employees may be eligible for the following benefits: * Medical, dental and vision * Health Savings Account * Health Care and Dependent Care Flexible Spending Accounts * Life, Accident, Disability insurance * Business Travel Accident and Business Travel Health * 401(k) Plan * Flexible Time Off, Paid Holidays * Paid Family Leave * Discounts, Perks * Tuition Reimbursement * Adoption Assistance * ESPP (Employee Stock Purchase Plan) Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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