Customer Service Coordinator
ES-Barcelona
Global Careers (External)
Req #: 48251
Type: Internal Temporary Worker
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona! This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process. What will you be doing? * Managing customer requests such as end-to-end order status management, for example: * System solutions quote creation based on input from account manager and project manager (CRM Salesforce, Microsoft Excel and Word) * System solutions order creation based on input from customer, contracts and revenue lead (DBMS Oracle) * Manage complex solution project changes in close alignment with solutions specialists * Monitor end-to-end order process status and ensure closure * Resolve questions around invoicing requirements, contract issues, revenue recognition * Resolving problems by applying established policies, procedures and tactics * Determining and developing new or improved approaches to processes or tasks * Exercise sound planning and judgment when managing client requests Qualifications: * Language requirements: Proficiency in German and Italian plus Fluent English (company language) * Minimum of 2 years relevant experience in a complex, fast-paced customer service environment * Positive, can-do attitude to ensure customer satisfaction and to go "above and beyond" * Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships * Good time management and organizational skills to maximize productivity * Detail and process oriented to ensure data accuracy and operational excellence * Proactively resolve complex issues with the best interest of customers and Keysight in mind * Positively manage stress that is typical in a customer service environment What we offer A place within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world. Our benefits are: * Competitive salary based on experience * A highly attractive benefits package * Lunch vouchers * Private health insurance * Childcare allowance * Gym Funding * Keysight Results Bonus * Stock Purchase Plan * Life insurance * Flexible working hours and working from home days * Individual training curriculum and development opportunities Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
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