Customer Service Coordinator
ES-Barcelona
Global Careers (External)
Req #: 46193
Type: Regular
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona! Do you want to work in the centre of Barcelona, at the World Trade Centre, with views of the Mediterranean? If so, read on and find out more about your chance to join Keysight Technologies! What will you be doing? * Managing customer service requests such as end-to-end order status management, for example: * * order creation based on input from client and field sales representative * input and tracking of repair/calibration requests * manage product changes or returns * monitor end-to-end order process status and ensure closure * resolve questions around invoicing requirements, contract issues/administration or lease administration * Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests * Resolving problems by applying established policies, procedures and tactics * Determining and developing new or improved approaches to processes or tasks * Exercise sound planning and judgment when managing client requests * Solving a broad range of customer service problems varying in scope and complexity Qualifications: * Language requirements: Proficiency in Hebrew, Spanish and English. Italian would be a plus. * Minimum of 3 years relevant experience in a complex, fast-paced customer service environment * Positive, can-do attitude to ensure customer satisfaction and to go "above and beyond" * Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships * Good time management and organizational skills to maximize productivity * Detail and process oriented to ensure data accuracy and operational excellence * Proactively resolve complex issues with the best interest of customers and Keysight in mind * Positively manage stress that is typical in a customer service environment Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
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