Customer Service- Bagger

				Overview:

The Bagger provides excellent customer service by efficiently bagging purchases at checkout.  This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

This position starts at $15.00 - $17.56 / hour.

Responsibilities:

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 
2. Commit to the "Golden Rule" and work with management and fellow associates to build a strong customer service team.
3. Assist customers in unloading their purchases onto the conveyor belt at the checkout (when and if applicable).
4. Utilize all the techniques specified in training to properly bag customer orders.
5. Carry/push groceries in a shopping cart to the customer's vehicle, and assist loading groceries into the vehicle (when and if applicable).
6. Collect shopping carts from the parking lot and other areas and return them to designated area, being sure to remove flyers and other debris.
7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
8. Participate actively in controlling shrink (loss of profit), checking the bottom of carriages, shoplifting awareness, associate theft, and perishable overstock control.
9. Keep work area clean and neat and replace cleaning and bagging supplies in the checkout lane. 
10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
11. Other duties as assigned by management.

Secondary Job Functions:
1. Service Clerks may be scheduled as Lot Attendants, with the following requirements:
1. Proactively providing incredible customer service by offering to assist customers with their grocery purchases.
2. Maintaining the appearance and safety of the parking lot, sidewalk, and lobby.
3. Ensuring customers have easy access to shopping carts.
4. Keeping shopping carts clean and dry, wiping them down in the snow or rain.
5. Other duties as assigned by the management team.

Qualifications:

* Must be 14 years of age.
* Complete training in the front end operation.
* Demonstrate capability to interact with customers.
* Pleasant, outgoing, self-motivated personality.
* Capable of following verbal directions.
* Must be able to read, write, speak, and understand English, with the ability to follow instructions.
* Ability to work a scheduled based on the business needs of the store location.
* Authorized to work within the U.S.
			

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Roche Bros. Supermarkets

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