Customer Service Agent
US-NV-Reno
Blackhawk Network
Req #: 19867
Type: Full Time
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Responsibilities: * Answer inbound calls/emails * Handle customer problems and questions using multiple computer programs * Create service tickets for issues * Following up with customers within specified timeframes with resolutions/updates via outbound calls/email * Work on special projects as needed You will assess customer's level of understanding; educate and influence customers to utilize available self-service support. Provide primary support by answering customer inquiries by researching policies and procedures, recommending self-help web sites, and guiding customers through steps used to arrive at solutions. Provide initial contact and support for customers dealing with sensitive and confidential information relating to prepaid and gift cards. Communication style includes accurate and grammatically correct support based on channel (phone, email, incident management). You will acquire job skills and learn company policies and procedures to complete routine tasks. Basic communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing. Ability to use sound judgment in responding to issues and concerns. Skills to analyze information with strong attention to detail. Qualifications: * Customer service oriented, positive attitude * Professional demeanor and courteous phone etiquette * Good problem solving capabilities & written and verbal communications * Self-motivated, ability to multi-task, detail oriented * Ability to organize and prioritize time effectively * Type 30 WPM; proficient in MS Office applications * Must be able to work in a call center environment * Work shifts range from 4am - 10pm PST, Sun - Sat including holidays * Reliable means of transportation * Background check and drug screen required. Drug screen does not screen for marijuana based on Nevada State Law.
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