Customer Service Administrator - Dublin Airport
IE-Dublin
Enterprise IRE
Req #: 518546
Type: Temporary Full-Time
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Overview: We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction makes a difference? We're excited to offer an opportunity for a Customer Service Administrator to join our team at Dublin Airport. The successful candidate will be responsible for assisting the airport team in driving their customer service, completing one way calls, answering customer calls, queries and emails. There will be key KPI's including customer service scores, complaints as well as admin functions to measure performance. This role will require flexibility with shifts available across seven days a week between 7am-11pm. The number of contracted hours will be 40 to 45 depending on your availability, but flexibility with working days and times is essential - shifts will vary over 7 days a week, various working rota between 7am-11pm. Ready to make a difference? Apply today and join the Enterprise Mobility family! Responsibilities: Responsibilities include but are not limited: * Providing an exceptional level of customer service; * Manage incoming phone calls to the airport - reservation handling, general questions, complaint resolution; * Assisting the management team with complaints and resolving these effectively; * Collection of Accounts Receivables; * Callback reporting as well as provide callback support; * One way and Out of Hours support; * Follow up on customer roadside breakdowns * Reconciling GPS/Tablet units Qualifications: Qualifications: * Strong customer service skills and the ability to project patience, empathy and listening skills to handle tough customer scenarios with and without supervision * Ability to evaluate customer needs, fact find, builds rapport, answers questions, and probe for service quality * Strong verbal and written communication skills, and the ability to understand and follow instructions * Strong telephone handling skills * Accurate administrative skills in the area of typing, data entry and reporting * Knowledge of general office practices, basic computer programs and standard office equipment * Ability to maintain confidential information and discretion Additional Information: * Please let us know about any accommodations you may need to participate in the recruitment process. * No drug or alcohol related offence within the last five years is permitted. * You must be 21 or over to apply.
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