Overview:
Waters are hiring!
This is a unique opportunity to work at one of the leading companies in Chromatography and Mass-Spectometry. This role can be based from our Belgium, German or Italy office locations.
The successful candidate will work closely with Account Managers and Service Managers in their territory to ensure orders are processed and dispatched in a timely manner to improve customer success and utilise field resources effectively. You will ensure that all orders are recorded, checked and invoiced accurately and in a timely manner, including validation of discounts.
This is a FTC for 11 months.
Responsibilities:
* Processing of consumable orders.
* Handle customer requests efficiently and expertly by telephone or email.
* Accurately raise, credit and re-invoice orders, using approved systems and processes..
* Ensure that any customer specific product or site specifications are accurately communicated to distribution and manufacturing.
* Liaise with Credit Control concerning new account details and/or credit queries.
Qualifications:
Professional level of German and English languages
Any other European language is an advantage
Strong customer focus.
Attention to detail and accuracy
Proven Excel skills
Good communication skills, able to communicate effectively with various partners.
SAP experience would be an advantage.
Strong time management and organisational skills
Ability to collaborate and work in a team
Professional experience in customer service is an advantage but not essential
Translated with DeepL.com (free version)
We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.
We can make reasonable adjustments to our interview process according to your needs.
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