Overview:
Waters China is keen to look for a motivated individual to seeking a positive and energetic Customer Operation Specialist to be part of the Customer operation team. The ideal candidate is a person with strong communication and presentational skills, a mind of details and comfortable working in a fast-paced, cross-functional, and global environment. Act as the major contributor of improving sales revenue and efficiency .
Responsibilities:
Responsibilities:
* Work with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangement
* Work with service team to ensure all orders are delivered in time and upload delivery information in CIT/COMPASS system
* Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionally
* Track the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate
* Prepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.
* Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters's goals, breaking them into actionable steps with clear ownership.
Qualifications:
Qualifications:
Education & Experience:
* University Degree in Commercial, International Trade or Logistics, or a related field of study
* Familiar with import and export business, 3+ years of relevant work experience in Customer Operations Order Process Management
* Proficient knowledge of MS Office tools and related IT software
* Working knowledge in SAP and Documentary Credit is a plus
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