Customer Experience Wireless Business Operations Analyst II
US-CO-Englewood
Attract-careers1
Req #: 92677
Type: Fulltime-Regular
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Overview: Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Responsibilities: Key Responsibilities: * Actively and consistently support efforts to simplify and enhance the customer experience * Develop expertise around delayed-response ticketing assistance to provide SME support * Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material * Continuously improve content and processes used to provide a world class customer experience * Collaborate through partnership with other departments within the company on strategic change initiatives * Design, prioritize, and execute projects that drive CXO and DISH strategic objectives Qualifications: Education and Experience: * A bachelor's degree or 3+ years of relevant experience Skills and Qualifications: * Ability to achieve great results while working with ambiguous scopes and constantly changing priorities * Self-motivation and ability to maintain a positive attitude in the most stressful situations * Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training * Excellent organizational and time management skills * Capacity to deliver a technical message to a non-technical audience * Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions * Minimal travel is standard for this role * Project Management experience is desirable * Previous wireless operations experience is desirable Visa sponsorship not available for this role
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