Customer Experience Representative - Rochester Airport - Seasonal
US-NY-Rochester
NationalAlamo US
Req #: 516335
Type: Seasonal Full-Time
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Overview:
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunities for Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position pays $18.50 / hour and is located at the Rochester International Airport (ROC)- 1200 Brooks Ave- Roch. Airport, Rochester, NY 14624.
This is a seasonal position with a targeted start date of May 2025 and a targeted end date of October 2025.
Schedule Available:
* Monday 8:00am - 4:00pm
* Tuesday 8:00am - 4:00pm
* Wednesday 8:00am - 4:00pm
* Thursday 8:00am - 4:00pm
* Friday 8:00am - 4:00pm
or
* Monday 10:00am - 6:00pm
* Tuesday 10:00am - 6:00pm
* Wednesday 10:00am - 6:00pm
* Thursday 10:00am - 6:00pm
* Friday 10:00am - 6:00pm
Responsibilities:
* Meet and greet customers in a professional, friendly, and timely manner
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
* Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management, and miscellaneous calls as assigned
* Assist to assess condition of rental upon return
* Notify Management of any known customer problems
* Notify Management of any known vehicle problems and any required vehicle maintenance
* Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications:
* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Seasonal employees may work for up to 180 days during a defined season (FT or PT hours). They must experience a 3 month break in service at the end of the season prior to working again as a seasonal or a regular employee.
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