Customer Development Manager
US-NC-Greensboro
Advantage Sales & Marketing
Req #: 433979
Type: Full Time
|
|
|||||||||
|
||||||||||
Overview:
Customer Development Manager - Retail
At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Customer Development Manager (CDM) to be responsible for developing and growing sales volume in their assigned territory, markets, and regions through effective relationships with Store Operations personnel. The right candidate will ensure that a high level of service and quality is maintained in developing relationships with the high-level decision makers; driving a positive impact on all assigned stores. As part of our winning team, you'll receive top-tier training, competitive base salary, and a comprehensive benefits package all with the opportunity for career growth.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
* Full-Time Benefits (Medical, Dental, Vision, Life)
* 401(k) with company match
* Training and Career Development
* Generous Paid Time-Off
Responsibilities:
* Working with and training Retail Supervisors to raise the level of effectiveness across the entire area and region.
* Act as an account manager for an assigned retail merchandising account.
* Growing sales of incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives, as well as maintaining in-stock conditions.
* Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions.
* Following sales call standards and orchestrating call coverage plans that meet the business needs of the client and retail customer.
* Complete accurate and timely paperwork, reports, recaps, itineraries, timesheets, expense reports, etc.
Achieving Results:
* Meeting or exceeding POS to plan goals for assigned territory and markets
* Delivering a positive gap versus Non-DRT
* Growing POS by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions.
Consultative Selling:
* Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions
* Delivering consistent market & region level contact
* Effectively gaining front end and main aisle presence. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship
Developing Others:
* Provides sales training and skill development of RSM's in assigned geographies
* Utilizes preferred coaching style - coaching vs. telling, role playing, open ended questions
* Provides constructive feedback and development opportunities to RSM via coaching and CDM training recap forms
* Communicates feedback to Retail Supervisors (RS) concerning trainee's strengths and opportunities
* Mentors assigned RSMD candidates
Leadership:
* Participates and may lead meetings for their area or other RS area meetings
* Consults with assigned RKCM/Communications Mgr about development of sales materials and other account information
* Provides field perspective and feedback on SIF questions for their assigned accounts
Organizing and Planning:
* Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of the client and retail customer.
* Effectively manages RSM training
* Other related duties as assigned
Qualifications:
* Bachelor's Degree preferred or equivalent experience
* 2-3 years previous experience managing key accounts in the retail or consumer packaged goods industry w/ an emphasis in Bakery or Deli
* Must be willing to travel 75% within assigned territory
* Demonstrated history of building effective cross-functional relationships with stakeholders throughout the business
* Excellent written communication and verbal communication skills
* Decision-making skills and ability to exercise sound judgment
* Strong computer skills including proficiency with Microsoft Office and web-browsers
Job Will Remain Open Until Filled
Responsibilities:
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Customer Development Manager (CDM) is responsible for developing and growing sales volume in assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. Developing relationships with these higher level decision makers should have a positive impact on all assigned stores within a given region or market.
The CDM works with Retail Supervisors to raise the level of effectiveness across the entire area and region. This may include such opportunities as: planning, working retail with Retail Sales Merchandisers (RSMs), training and developing skills of RSM's.
Essential Job Duties and Responsibilities
Achieving Results
* Meeting or exceeding POS to plan goals for assigned territory and markets
* Delivering a positive gap versus Non-DRT
* Growing POS by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions.
Consultative Selling
* Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions
* Delivering consistent market & region level contact
* Effectively gaining front end and main aisle presence. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship
Developing Others
* Provides sales training and skill development of RSM's in assigned geographies
* Utilizes preferred coaching style - coaching vs. telling, role playing, open ended questions
* Provides constructive feedback and development opportunities to RSM via coaching and CDM training recap forms
* Communicates feedback to Retail Supervisors (RS) concerning trainee's strengths and opportunities
* Mentors assigned RSMD candidates
Leadership
* Participates and may lead meetings for their area or other RS area meetings
* Consults with assigned RKCM/Communications Mgr about development of sales materials and other account information
* Provides field perspective and feedback on SIF questions for their assigned accounts
Organizing and Planning
* Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of the client and retail customer.
* Effectively manages RSM training
* Other related duties as assigned
Supervisory Responsibilities
Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
* Travel and Driving are essential duties and function of this job
* Travel up to 40%
Minimum Qualifications
Education Level: (Required): High School Diploma or GED or equivalent experience
(Preferred): Bachelor's Degree or equivalent experience
* 1
Share this job:
