Customer Development Manager
US-CA-Fullerton
Advantage Sales & Marketing
Req #: 435491
Type: Full Time
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Overview: Customer Development Manager Retail The Customer Development Manager Retail is responsible for developing and growing sales volume for retail clients in assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. Developing relationships with these higher level decision makers should have a positive impact on all assigned stores within a given region or market. The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Customer Development Manager (CDM) is responsible for developing and growing sales volume for retail clients in assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. Developing relationships with these higher level decision makers should have a positive impact on all assigned stores within a given region or market. The CDM works with Retail Supervisors to raise the level of effectiveness across the entire region where retail clients exist. This may include such opportunities as: planning, working retail with Retail Sales Merchandisers (RSMs), training and developing skills of RSM's. Essential Job Duties and Responsibilities Achieving Results * Meeting or exceeding POS to plan goals for assigned territory and markets * Growing POS for retail brands by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions. Consultative Selling * Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions * Delivering consistent market & region level contact with appropriate customer contacts * Effectively strategic presence of the represented client brands across the store. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship. Organizing and Planning * Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of Client and the retail customer * Effectively manages KPI to plan objectives * Administration/Reporting: complete accurate and timely paperwork, reports, recaps, itineraries, timesheets, expense reports, etc. Other related duties as assigned Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are essential duties and function of this job - Travel up to 40% Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required) High School Diploma or GED or equivalent experience (Preferred) Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Click here to enter text. - Previous experience as a retail sales merchandiser or Frontline Associate 2-4 years - Completed all Sales Related Training & Certification Skills, Knowledge and Abilities * Excellent written communication and verbal communication skills * Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers * Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines and deliver sales objectives * Well-organized, detail-oriented, and able to handle a fast-paced work environment Job Will Remain Open Until Filled Responsibilities: The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Customer Development Manager (CDM) is responsible for developing and growing sales volume for retail clients in assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. Developing relationships with these higher level decision makers should have a positive impact on all assigned stores within a given region or market. The CDM works with Retail Supervisors to raise the level of effectiveness across the entire region where retail clients exist. This may include such opportunities as: planning, working retail with Retail Sales Merchandisers (RSMs), training and developing skills of RSM's. Essential Job Duties and Responsibilities Achieving Results * Meeting or exceeding POS to plan goals for assigned territory and markets * Growing POS for retail brands by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions. Consultative Selling * Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions * Delivering consistent market & region level contact with appropriate customer contacts * Effectively strategic presence of the represented client brands across the store. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship. Organizing and Planning * Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of Client and the retail customer * Effectively manages KPI to plan objectives * Administration/Reporting: complete accurate and timely paperwork, reports, recaps, itineraries, timesheets, expense reports, etc. Other related duties as assigned Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are essential duties and function of this job - Travel up to 40% Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required) High School Diploma or GED or equivalent experience (Preferred) Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Click here to enter text. - Previous experience as a retail sales merchandiser or Frontline Associate 2-4 years - Completed all Sales Related Training & Certification Skills, Knowledge and Abilities * Excellent written communication and verbal communication skills * Strong
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