Responsibilities:
Make an Impact Where Finance Meets Strategy
We're looking for a detail-driven, analytically sharp Customer Chargeback Specialist who thrives in a fast-paced environment and wants to play a critical role in protecting margin, improving visibility to expense liabilities, and strengthening distributor relationships.
This is more than reconciliation - this role is the subject matter expert for the Vistaar RM System, a strategic partner to Sales and Pricing, and a key contributor to fiscal year budget management and risk mitigation.
If you love solving complex data puzzles, improving processes, and influencing cross-functional teams, this role offers high visibility and meaningful impact.
What You'll Own:
Chargeback Reconciliation & Payment Accuracy
* Reconcile assigned chargeback data with a primary focus on depletion allowances and scans.
* Ensure timely and accurate payment to distributors.
* Monitor and validate all pricing/data sources (VIP, PSM, RM) for alignment and data accuracy.
* Ensure corrections are completed thoroughly and promptly.
Pricing & Margin Optimization
* Partner with Sales and Pricing Execution teams to identify discrepancies between planned vs. actualized prices and support rates.
* Recommend pricing structure modifications to optimize margin.
* Track chargebacks against Commercial Finance checkbook tools and budget management processes.
Systems Leadership (Vistaar RM Expert)
* Serve as the company expert for the Vistaar RM System.
* Train, maintain, and manage system functionality.
* Identify system enhancements to improve efficiency in reconciliation, payment, and pricing workflows.
Financial Accuracy & Controls
* Partner with Accounting to ensure accurate coding and Discount / AMP expense recognition.
* Align reporting with global chart of accounts, brand accuracy, and BU structure requirements.
* Increase visibility to expense liabilities to mitigate financial risk.
Continuous Improvement & Collaboration
* Identify and drive process improvements across Sales, Shared Services, Pricing, and Finance teams.
* Support KPIs including payment-to-terms and elimination of invalid charge payments.
* Deliver timely, accurate, and professional support to internal and external stakeholders.
* Utilize project management tools (PPT) to track initiatives and ensure progress.
* Leverage CDS systems to identify training needs and support career development planning.
Qualifications:
What Makes You Successful in This Role
* Strong analytical and technical aptitude
* Excellent planning and organizational skills
* Ability to manage multiple projects simultaneously
* Comfortable working both independently and cross-functionally
* Strong communication skills across all levels of the organization
* Quick learner of systems and processes
* Experience thriving in a fast-paced, deadline-driven environment
* Strong attention to detail with a proactive, solution-oriented mindset
Qualifications
* Bachelor's Degree required (Finance, Accounting, Business, or related field preferred)
* Experience in chargebacks, pricing, commercial finance, accounting, or shared services preferred
* Experience with ERP, pricing, or revenue management systems strongly preferred
* Advanced Excel and data analysis capabilities
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