Responsibilities:
Customer Chargeback Manager
Bio: Customer Chargeback Manager will be responsible for reconciliation of chargeback and customer deduction data as well as timely & accurate payment to distributors/customers. They will increase company profitability and working capital through tightening of controls. They will work closely with AP/AR to ensure accuracy of expense recognition for valid chargebacks and deductions. This role will be the primary liaison to Vistaar for the RM system, as well as the company expert on RM.
* Conduct PDS reviews with direct reports to improve skills and performance utilizing PDS as tool to conduct optimal performance discussions, articulate consistent skill evaluations, recommend actions and tactics, and measure progress. Support the widespread use of PDS and promote Company culture within the organization
* Review and validate scan and rebate chargebacks. Ensure proper expense recognition to allow for accurate ROI analysis and budget tracking.
* Serve as business owner of Vistaar RM platform including security maintenance, training and troubleshooting Responsible for onboarding additional distributors to RM and achieving KPI of 95% of Discounts paid through controlled process. Develop processes to meet or exceed KPI of 98% matching in RM Prepare for development of Price Structure management tool and process improvements in global markets.
* Lead identification of process and/or system enhancements to improve efficiency related to chargeback and deduction reconciliation, payment and clearance, or pricing processes/support.
* Utilize PPT as a task/project management tool where and when appropriate. Use PPT to accelerate progress on projects, identify / keep in contact with team members and make sure all projects are up to date.
* Improve profitability through internal controls and auditing of deduction clearance and chargeback reimbursement. Ensure compliance to statement of authority, validity of all claims and accuracy of expense recognition. Responsible for reconciliation of all pricing/data sources (VIP, PSM, RM) are reflecting accurate data.
* Work with Commercial Finance and Sales to understand chargeback clearing impact to Discount and AMP annual plan and communicate risks and opportunities to the plan
* Manage and measure KPIs for Customer Chargeback team. Including but not limited to: Consistently achieve KPI of 60 day payment terms on Distributor chargebacks. Consistently achieve KPI of clearing Customer deductions within 60 days.
* Plan & organize prioritization and management of high volume transactions requiring timely response and resolution.
* Provide mentorship, training and opportunity for the individuals in the department to grow within Sazerac based on their career development plan. Knows the career goals and plans for the team and works to develop and retain key successors in the organization.
Qualifications:
RequirementsMUST
* Ability to communicate with all levels of an org
* Good time management skills and the ability to prioritize
* Strong analytical and technical skills
* experience in Customer Service or Consumer Affairs.
* Bachelor's Degree
* experience in a fast paced environment
* Demonstrate the ability to work as a team as well as self-directed
* Strong interpersonal skills
* Self-motivated, innovative and solution-oriented mindset
* 5+ relevant experience (minimum)
PREFERRED
* Record of successful leadership
Physical Requirements
* Strong communication skills
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