Customer Care Representative with Spanish

				Overview:

Join a team that is changing millions of lives. 

Transforming smiles, changing lives. 

  

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible. 

  

Ready to join us?

About this opportunity 

As Customer Care Representative you will interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. You will support clients from EMEA region.

This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign(r)) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.

After a few weeks of onboarding and training, you will be able to work in a hybrid model (Monday and Friday from home, Tuesday to Thursday from the office).

Office location: Bierutowska 57/59, Wrocław (Psie Pole)

In this role, you will  

* Work with customer via ticket, phone or e-mail about how orders / product status, order processing, update of account and systems management, how to use iTero scanner,  reply to clients basic questions but also to solve scanner issues, basic networking, Scanning Assistance, basic clinical questions related to software inquiry / navigation assistance, software or hardware failure identification, call back requests and others.
* Be responsible to handle all customer interactions with professionalism and within the defined response timeframe. 
* Follow up on their cases until proper resolution. 
* Document all interactions including all details required in the correspondent CRM. 
* Report complaints and product safety.
* Achieve a consistent performance considering all KPIs requirements.
* Ability to communicate technical issues in an easily understood manner.
* Comply on deadlines on LMS courses.

In this role, you'll need   

* Interest in IT, technical experience will be a plus.
* 0-2 years of related experience.
* Proficiency in Spanish as a must.
* Proficiency in English.
* Second European language is an asset.
* Salesforce.com knowledge and understanding of CRM as a plus
* General knowledge in Customer Service.  
* Computer, Basic Connectivity knowledge and troubleshooting, e-mail literacy.
* Microsoft Office Package knowledge (Power Point, Excel, Word).

Sound like a good fit?    

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.     

  

About Align   

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.    

   

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.    

   

We respect your privacy. Please review our Applicant Privacy Policies for additional information.   

 

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

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