Customer Assistant Representative - Southampton, NY
US-NY-Southampton
Enterprise US
Req #: 517961
Type: Regular Full-Time
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Overview: We're immediately hiring for Southampton, NY office! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non-airport branch location. We offer a robust Benefits Package including, but not limited to: * Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays * Health, Dental, Vision insurance; Life Insurance; Prescription coverage * Employee discounts on car rentals, car purchases and much more! * 401(k) retirement plan with company match and profit sharing The starting rate of pay is $18.25 / hour. Employees have the opportunity to earn yearly merit increases based on performance. This position is located in our office in Southampton, NY: 395 County Rd #39A, Southampton, NY 11968 The schedule available is: Sunday: 8:30am-2:30pm Monday: 7:30am-6:00pm Tuesday: OFF Wednesday: OFF Thursday: 8am-6:00pm Friday: 7:30am-6:00pm Saturday: 8:30am-2:30pm Responsibilities: * Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. * Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. * Advise and review rental charges; and provide an accurate receipt to the customer. * Inquire about service, satisfaction and document dissatisfaction. * Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. * Use of proper statement to determine if vehicle is being returned with full tank of gas. * Complete a service alert for any mechanical and or body damage communicated by the customers. * Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. * Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. * Keep lot organized for ease of access and traffic flow. * Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. * Understand the damage loss report reporting procedure. Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old. * Must have a high school diploma or GED * Must at least two years of customer service experience OR have two years college experience * The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license. * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. * Must be able to read, write, and speak English * Apart from religious observation, must be available to work the following schedule: * Sunday: 8:30am-2:30pm * Monday: 7:30am-6:00pm * Tuesday: OFF * Wednesday: OFF * Thursday: 8am-6:00pm * Friday: 7:30am-6:00pm * Saturday: 8:30am-2:30pm
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