Customer Assistant Representative, Part Time, White River Junction, VT
US-VT-White River Junction
Enterprise US
Req #: 325773
Type: Regular Part-Time
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Overview: The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location. This position will be at our location in White River Junction, VT. There is a target pay rate of $12.00 per hour. 25 HOURS MAX PER WEEK As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities: * Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. * Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. * Advise and review rental charges; and provide an accurate receipt to the customer. * Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. * Inquire about service, satisfaction and document dissatisfaction. * Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. * Use of proper statement to determine if vehicle is being returned with full tank of gas. * Complete a service alert for any mechanical and or body damage communicated by the customers. * Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. * Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. * Keep lot organized for ease of access and traffic flow. * Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. * Understand the damage loss report reporting procedure. Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * Must have two years college experience OR at least two years of customer service experience * The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. * Must be authorized to work in the U.S. and not require sponsorship now or in the future * Must be able to read, write, and speak English * Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date * Aside from religious observation, must be available to work a maximum of 25 hours / week within our operating hours: Monday- Friday 7:30am-12:30pm
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