Customer Assistance Representative Sr. - Rock Hill SC
US-SC-Rock Hill
Enterprise US
Req #: 475321
Type: Regular Full-Time
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Overview: The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch. This position will be located at: 1020 N. Anderson Rd, Rock Hill SC 29730. This is a full-time position with elevated hours, working 40+ hours per week and pay is $15 / hour. An employee in this position will be eligible for benefits. Candidates must be able to work the following schedule: Sunday: OFF Monday: 8:00 am - 5:00 pm Tuesday: 8:00 am - 5:00 pm Wednesday: 8:00 am - 5:00 pm Thursday: 8:00 am - 5:00 pm Friday: 8:00 am - 5:00 pm Saturday: OFF Responsibilities: * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * High school diploma or GED equivalent required * Must have at least 1 year prior customer service, retail, or administrative support experience * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Apart from religious observation, must be able to work the following schedule: Sunday: OFF Monday: 8:00 am - 5:00 pm Tuesday: 8:00 am - 5:00 pm Wednesday: 8:00 am - 5:00 pm Thursday: 8:00 am - 5:00 pm Friday: 8:00 am - 5:00 pm Saturday: OFF
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