Customer Assistance Representative Sr Detroit Metro Airport
US-MI-Detroit
Enterprise US
Req #: 510760
Type: Regular Full-Time
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Overview: Enterprise is hiring for a Full Time Customer Assistance Representative. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. * This position pays $15 / hour * Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off * DTW Airport - 330 Lucas Dr. Detroit 48242 (Romulus area) The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support at our airport location. Responsibilities: * Answer incoming calls (i.e. reservations, rate quotes, general questions, customer resolutions, for other branches, insurance companies, dealerships, and repair shops) * Understand and communicate rental terms and conditions, vehicle features and other services * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Sell optional protection products, upgrades, fuel options and other additional equipment * Perform various administrative and basic accounting functions (i.e. research and billing support tasks, accounts receivables, process customer billings) * Perform miscellaneous and job-related duties as assigned Equal Opportunity Employer - Minorities/Women/Veterans/Disabled Qualifications: * Must be at least 18 years old * Must have high school diploma and G.E.D. * Must have 6 months of prior customer service/retail/administrative support experience * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Must be available to work the following schedule: * Sunday 10A-6P, Monday 10A-6P, Tuesday 10A-6P, Wednesday 10A-6P, Thursday 10A-6P
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