Customer Assistance Representative - Key Largo
US-FL-Homestead
Enterprise US
Req #: 517906
Type: Regular Full-Time
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Overview:
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch location. This role is available as regular full time.
THIS IS A FULL TIME POSITION 40 hours per week with benefits
Pay is $18.00 / hour
Location: 100149 Overseas Hwy, Key Largo, Fl. 33037
Apart from religious observations, must be available to work the following schedule:
Monday-Friday: 8:00 am-4:00 pm alternating weekends 8am-3pm
Responsibilities:
* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
* Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Provide directions and general assistance
* Assist to assess condition of rental upon return
* Process returns and check-ins
* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
* Understand and communicate rental terms and conditions, vehicle features and other services
* May sell optional protection products, upgrades, fuel options and other additional equipment
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
* Clean vehicle interior and exterior by hand or by operating washing equipment when needed
* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
* Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
* Must be at least 18 years old
* High school diploma or GED equivalent required
* Must have at least 1 year prior customer service retail or administrative support experience
* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Must be able to understand, read, write and speak English
* Must be willing to accept $18/hour
* Apart from religious observations, must be available to work the following schedule:
Monday-Friday: 8:00 am-4:00 pm alternating weekends 8:00 am-3:00 pm
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