Customer Assistance Representative
US-MI-Holland
Enterprise US
Req #: 333608
Type: Regular Part-Time
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Overview: Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 10,000 branch offices worldwide. Enterprise Ranks #1 in the Insurance Replacement Market with yearly revenues of over $24 billion. Enterprise Holdings and its affiliates own more than 1.9 million cars and trucks- and its affiliates together offer a total transportation solution and are all united by a common mission: To exceed our customer's expectations for service, quality, and value, to provide our employees with a great place to work, and to serve our communities as a committed corporate citizen. The Customer Assistance Representative Sr provides a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in our Holland, MI 49423 location. This is a part time position. As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities: * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * High School diploma or GED equivalent required * Must have at least 1 year prior customer service retail or administrative support experience * Must have a valid drivers license with no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years * No drug or alcohol related convictions on driving record in the past 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Apart from religious observation, must be able to work the following schedule: Monday 8a-6p(1 hour lunch), Tuesday 8a-12:30p & Friday 8a-6p(1 hour lunch)
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