Overview:
Cultural Ambassador
Location: Forsyth Medical Center - Winston-Salem, NC
Hours: Fulltime| Monday-Friday| 8:00 AM- 4:30 PM
Novant Health is seeking an Spanish speaking Medical Interpreter/Cultural Ambassador to perform a variety of interpretation, translation, and customer service duties to help create a remarkable patient experience for non-English-speaking patients.
Join a remarkable team where quality care meets quality service-every dimension, every time. Let Novant Health be the destination for your professional growth.
What You'll Do
* Provide professional interpretation and translation services to support effective communication between non-English-speaking patients and healthcare staff.
* Ensure patients understand medical procedures, treatment plans, and administrative processes by accurately conveying information in their preferred language.
* Deliver compassionate and culturally sensitive customer service to create a welcoming and inclusive environment for patients with limited English proficiency.
* Collaborate with clinical and administrative teams to identify and address language barriers, enhancing the overall patient experience.
* Uphold confidentiality and ethical standards while facilitating communication in a healthcare setting
* Provide advocacy and empathy to patients and their families
What We're Looking For:
* Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred. BA or BS, preferred.
* Experience: One year of relevant experience, preferred.
* Licensure/Certification: NBCMI, preferred.
* Additional Skills Required: Ability to successfully complete generic and department-specific skills validation, competency testing and the ambassador onboarding program. Successfully complete departmental oral and written translation assessment. Ability to drive/travel to multiple facilities/locations as needed.
* Additional Skills Preferred: Successful completion of medical terminology training within 1 year of hire. Ability to drive/travel to multiple locations, facilities as needed.
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