Corporate IT Technician

				Overview:

The IT Technician is responsible for delivering high-quality technical support and service desk operations within the corporate office. This role ensures seamless technology onboarding for new hires, provides expert troubleshooting for C-suite executives, and maintains the integrity and availability of all IT systems.

This position is located in Dallas, TX and is in office Monday - Friday.

Responsibilities:

* Coordinate with HR and department managers to deliver a seamless onboarding experience.
* Responsible for all aspects of new hire IT setup: provisioning hardware, configuring accounts, installing required software, and ensuring access to corporate systems.
* Provide prioritized, confidential, and expert troubleshooting for C-suite and senior leadership, ensuring minimal disruption to business operations.
* Maintain discretion and professionalism when handling sensitive executive requests.
* Provide technical support on all computer systems in the corporate office.
* Install and configure computer hardware and software, maintaining the latest version of service packs.
* Assist with troubleshooting software issues related to Microsoft O365, Adobe Acrobat, and other hospitality specific applications.
* Ensure proper operation of IT equipment while troubleshooting hardware or software issues.
* Remain abreast of changes in user, system software, and hardware requirements.
* Troubleshoot network and system problems; diagnose system problems, recommend, and implement solutions or escalate as needed.
* Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
* Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
* Maintain operational, configuration, or other procedures.
* Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Qualifications:

* Previous hospitality, healthcare, or retail experience is plus.
* Bachelor's Degree in Computer Science OR minimum of 2 years of relevant IT experience.
* Preferred Experience: Opera PMS, Micros POS, Networking, Microsoft O365.
* Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation.
* Strong knowledge of Windows OS, Office 365, networking, and remote support tools.
* Experience supporting senior leadership and handling confidential information.
* Excellent troubleshooting, communication, and customer service skills.
* Attention to detail and excellent organizational skills.
* This role may require on-call duties and occasional off-hours work for critical issues or executive support.
* Certifications such as A+, Network+, or Microsoft a plus.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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