Coordinator, Customer Support
US-FL-Elkton
KeHE External Careers
Req #: 26343
Type: Regular Full-Time
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Overview: Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Responsibilities: The Customer Support Coordinator is responsible for managing customer inquiries, troubleshooting issues, and ensuring efficient communication between teams to resolve unresolved customer concerns. This role requires in-depth knowledge of products, policies, and systems, allowing them to handle a range of customer interactions through phone, email, and text with a focus on effective problem-solving and resolution. Key responsibilities include the production of national promotions and publications, coordination and system entry of promotions, and ensuring order-to-cash compliance. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE's Mission, Vision, and Values. Qualifications: SKILLS, KNOWLEDGE AND ABILITIES: * Detail-oriented, action-oriented, and possess perseverance and drive for results. * Organized with ability to have solid planning, and priority setting skills, strong problem-solving skills. * Ability to establish credibility and to be decisive but be able to recognize and support the organization's preferences and priorities. * Service oriented, but assertive and/or persuasive. * Excellent communication skills and ability to get along with diverse groups of people. * Analytical skills and solid customer service skills are necessary. * Must be proficient with MS Office with advanced Excel skills. EDUCATION AND EXPERIENCE: * High School Diploma or equivalent required; bachelor's degree preferred. * 2 + years of experience in a back office, sales support role. PHYSICAL REQUIREMENTS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.
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