Convention Services Manager
US-TX-Austin
Omni Hotels Management Corporation
Req #: 126558
Type: Austin Downtown
|
|||||||||||||
|
|||||||||||||
Overview: Omni Austin Hotel Downtown is seeking a customer-focused Convention Services Manager to join our team. As a Convention Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay. Omni Benefits Include * Free Downtown Parking in our Underground Garage * Associate Cafeteria with Daily Complementary Hot Meals * Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability. * 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount * Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more! * Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts * Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance Responsibilities: * Proven track record of planning, coordinating, and executing conferences, meetings, and group events in a hotel or hospitality setting. * Understanding of hotel operations, banquets, catering, A/V, group rooms, and F&B, with the ability to lead event logistics across departments for seamless execution. * Desire to build and maintain strong team and interdepartmental relationships. * Ability to manage multiple groups and timelines simultaneously while maintaining attention to detail. * Proactively anticipate challenges and implement effective solutions in real time. * Prepare detailed and accurate group resumes and banquet event orders to ensure operational success. * Experience in customizing menus and creative upselling to maximize revenue and ensure profitability. * Provide accurate forecasting for room block pickup and food/beverage revenue. * Responsible for the financial management of assigned programs, including accurate estimates, invoices, timely collection of program deposits, and final bill review. * Participate in all regular and operational meetings as required. * Mentor to the Marketing & Event Coordinator. * Participate in all regular and operational meetings as required. * Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review. * Adhere to all hotel standards. Qualifications: * Prior Hotel experience or Event Management experience is preferred * Must be able to work flexible hours to include weekend and holidays in order to meet the demands of a 24-hour operation * Excellent communication skills in all aspects: verbal, written and non-verbal * Bachelor's Degree preferred * Appropriate, professional appearance and presentation * Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi/Salesforce (FDC), Excel, Outlook, and other management systems * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. * Ability to work cohesively with co-workers both within and outside of the department * Ability to think clearly, quickly and make concise decisions * Ability to work well under pressure, dealing with many guest requests/questions within a short period of time * Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. * Stand, walk or sit for an extended periods or for an entire work shift. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Share this job:
