Control Center Operator
US-MI-Grand Rapids
Allied Universal Services
Req #: 1291823
Type: Full Time
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Overview: Embark on a trailblazing career in Security Technology with Allied Universal(r) Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal(r), we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks. Responsibilities: Allied Universal Technology Services is hiring for a Security Intervention Specialist at our Monitoring and Response Center (MaRC). The primary function of the specialist is to monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. The Security Intervention Specialist must be capable of managing high-stress environments and effectively communicating, particularly during critical, life-or-death emergency situations. This position may require working on holidays if they fall on your regularly scheduled workdays. Flexibility and commitment to the team during peak times are essential. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full-time role that is required to be in office 100% of the time. Schedule: * Overnight (7:00pm - 3:00am), 5 days on with 2 days off in a row Pay: $18.00 per hour Mandatory Paid Training Schedule: * Monday - Friday 9:00 am - 5:00 pm for the first two weeks ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. * Monitor a variety of live video footage and location dashboards for signs of suspicious or ongoing criminal activity, such as burglary, loitering, trespassing, and high-stress situations; follow client-specific protocols as needed. * Analyze, assess, and respond to system-generated alerts and event notifications promptly * Initiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response; prioritize and route emergency calls to appropriate first responders * Answer inbound calls regarding customer inquiries and respond as necessary QUALIFICATIONS: * A High school diploma or equivalent. * Minimum of one year in a dispatching, security, customer service, or call center role * Must be able to work overtime as needed * Must be capable of managing high-stress environments and effectively communicating, particularly during critical, life-or-death emergency situations. * Stay highly alert and use critical thinking to monitor customer sites and respond to any emerging situations. * Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams Preferred Qualifications: * Previous experience troubleshooting CCTV security systems or controlling cameras * Minimum of two years experience in law enforcement, security or the military BENEFITS: * Medical, dental, vision, basic life, AD&D, and disability insurance * Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements * Eight paid holidays annually, five sick days, and four personal days * Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-IM1 Qualifications: Allied Universal(r) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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