Contract Specialist
UK-Cirencester
Careers (External)
Req #: 8096
Type: full-time
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Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you We require a Contract Specialist to join us on a permanent basis, at our Cirencester site. Responsibilities: * First Point of Contact for Customer to resolve escalations and complaints. * Hold weekly meetings with the Customer to unlock issues. * Attend Monthly and Quarter meetings with Account Manager/Director. * Key point of contact for the Account Managers/Directors and performance issues. * Oversight of all work orders and manage key problems. * WIP - work with the Team Manager and Account Manager on problem work orders. * Working with the Account Managers and Helpdesk teams, monitor performance * Ensure regular Performance reviews are carried out with both Internal Stakeholders and Subcontractors. * Interaction between business functions when operating to the above. * General - to provide insight and trends to the Account Manager. * Continuously review systems, processes, and procedures to ensure, integrity, and efficiency. Qualifications: When you join us, you'll receive: * Salary: Circa 31,000 per annum * 4% bonus, subject to achievement of targets * 25 days annual leave + Bank Holidays. * Group personal pension scheme of matched contributions between 5% and 6% * Life Assurance * Funded Training Sponsorship Scheme * Discounts, vouchers, and financial aid programs Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.
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