Consulting Services Manager, MFG, Connected Data & Processes
Careers (External)
Req #: 1916
Type: Regular full-time
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Overview: Key Responsibilities Graitec Connected Data & Processes (CDP) Expertise Services Including: * Developing and delivering value-added services such as consulting, custom training, integration around Graitec and Partner Software * Ensuring the delivery of quality and consistent services across EMEA for Graitec Solutions * Enhancing existing services and developing new service offerings to improve the customer experiences. These services offerings include the go-to-market, pre-sales and delivery methodologies and delivery of those offerings * Ensuring the quality and consistency of the full lifecycle of services from pre-sales to delivery * Manage the capacity of the team, including identifying efficiencies gains, needs for new resources and participate in the hiring process Management of the delivery of services * Ensure services engagements are delivered on-time, on-quality and on-budget to clients * Managing the planning and operations of delivery of services from pre-sales to invoicing, with the support of the Resource Management team * Optimizing the efficiency of services delivery through proper staff allocation, training of staff and continuous improvement * Budget, plan, report and forecast key KPIs such as team utilization and revenue recognition * Coach consulting services managers of individual to achieve the objectives above General Company Duties Including: * Enable sales teams to position and sell the services offerings and packages * Work with Product teams to plan the participation of staff in all the steps product development lifecycle * Partner with Solution and marketing teams to ensure the ramp-up and planning of staff participation in go-to-market activities People Manager expectations At Graitec, the team is our 1st asset and our people managers have then high expectations in regards to our employees experience. As such, they are accountable for: * Fostering a One Graitec environment: * Role model professionalism, integrity and trust in anything you do so you can expect that from your team * Create an inclusive team experience where everybody feels respected and valued for who they are and what they bring to the team and the company * Lead the team towards curiosity, positive energy, care and empathy for each-others across teams, functions, countries * Intentionally foster collaboration across individuals, teams and business units to achieve more together * Growing talents: * Non-stop hiring - constantly identify, meet and assess talents to fulfill today and tomorrow needs * Attract talents externally and internally that will contribute to the team achieving more * Ongoing focus on each team member development enabling the team to continuously learn & grow * Listen to aspirations and retain talents in a highly competitive market .ie non-stop re-hiring your team * Driving clarity: * Enable the team to understand the company priorities and understand how each contribute to it * Deliver clear roadmap and ongoing feedback to team members so they ongoing understand where they stand individually and all together * Coach the team to leverage resources and experts available to them to outperform business results together. Key Success Indicators: * Increase the mix of consultancy services, when compared to training and support in the mix of services delivered by Graitec * High level of quality measured on all service delivery through customer feedback * Ensure high-quality demos and promotional activities based on customer and prospect feedbacks * Graitec services adoption by customers and prospects * Maintaining the relevant certifications and executing the relevant enablement both of internal teams and externally * Building and maintaining relevant assets (e.g. delivery collaterals, methodologies, training materials, supporting documentation) * Ambassador mindset and behavior (e.g., # leads transferred to and subsequently won by Account Managers, discussions engaged to uncover opportunities, emphasis on new versions, emphasis on cross-selling) * Drive clarity to team: Roadmaps, Performance * Grow Talent: Attract, Retain, Develop * Fostering one Graitec: Role Modeling, Diversity, Collaboration Responsibilities: What you must have done already: * Extensive experience in consultancy or professional services for software products * Have experience in mentoring team managers or have been in a leadership role previously * A good understanding of the construction or manufacturing industry What is nice to have done already: * Previous held the role of a technical manager or similar * Have a good understanding of various reporting techniques * Industry experience related to BIM * Experience with the Autodesk ecosystem Qualifications: * A recognized construction qualification (name specific qualification for your country/discipline) and/or a recognized product specific professional exam * A full driving license as this role will require travelling * Excellent interpersonal skills, including face-to-face, telephone and written communication skills * Professionalism, personal integrity, and reliability * A positive 'hands-on' work ethic * Initiative and enthusiasm guided by mature sense of judgement * An adaptable and flexible team player * Driving for results, Positive energy * Capacity to work in an international environment * Adaptability, Autonomy, Clarity in communication, Collaborating effectively * Fluent English Speaking is required for all roles at Graitec as enabling the team to collaborate WW!
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