Overview:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering extraordinary Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
Responsibilities:
Join our Services Delivery team! We look forward to learning more about you and exploring how, working together, we can build an exceptional team.
Consultant
Adoption and Change Management
Full Time | Hybrid Model
What will your day-to-day look like?
This role will be essential in growing our North America Change Management capabilities and will involve extensive partnership with senior OCM leadership. You will work on a variety of client-facing projects, delivering change management support to drive effective customer transformation.
As a key member of our OCM team, you will play a vital role in fulfilling the SoftwareOne brand vision by providing extraordinary consulting services and ensuring our clients' success in the digital landscape. The role will work remotely but will partner with other members of the OCM community around the globe.
Roles and Responsibilities
* Leverage change management principles and frameworks to define and implement an approach to identify a customer's change management needs and translate those needs into executable change management plans to drive adoption, utilization and proficiency
* Able to adapt change management approaches and frameworks from moderate to sophisticated engagements across customer of varying size, scale, complexity and cultures to design an effective change management approach and resourcing to support engagements
* Knowledge and understanding of change management frameworks that can be applied to customer need
* Assess training needs and develop training programs that drive adoption, proficiency and utilization of new processes, systems and behaviors
Qualifications:
The skills below will make you successful at this job, but we DO NOT expect to find all of them in every candidate.
* Bachelor's degree in a relevant field (e.g., Industrial and Organizational Psychology, Sociology, Business, Management, Communications.)
* Client-facing experience in advising consistent track record in leading large-scale change initiatives.
* Experience with driving technology adoption across diverse domains. Specific experience with Microsoft, Google, AWS, ServiceNOW, SAP (including SAP Activate methodology) or other ERPs is highly preferred.
* Advanced English Proficiency
Additional Qualifications
* Ability in relationship management to build and maintain strong client relationships
* Critical Thinking and Problem Solving, Adaptability and Customer Focus
* Highly motivated and oriented around results, teamwork and learning
* Ability to work effectively with anyone with different skills
* Strong structural work methods, multitasking, and time management skills
* Attention to detail to ensure accuracy and quality of results.
* Ability to create and implement communication plans that ensure clear, consistent and timely information is disseminated throughout the organization.
Desirable Qualifications:
* PROSCI Change Management certification or equivalent.
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Why should you join our team?
* Experience a unique corporate culture where values are upheld to foster an inclusive and supportive work environment.
* Participate in employee recognition programs to celebrate achievements and contributions.
* Access a wide range of training and development opportunities to enhance your skills and expertise.
* Enjoy a healthy work-life balance with flexible working arrangements.
* Benefit from our referral bonus program and other employee perks.
* Engage in multicultural interactions within a diverse team.
* Contribute to meaningful initiatives that leverage data and AI for societal impact.
* Participate in corporate events and access the latest technologies to drive innovation.
* Join a collaborative environment where your ideas and expertise are valued, and career growth is encouraged.
At SoftwareOne, we are committed to promoting equal employment opportunities for all individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable laws.
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