Constituent Assistance Specialist
US
City of Boston
Req #: 30646
Type: Regular Full-Time
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Overview: The mission of the City of Boston Assessing Department is to accurately collect data, assess property at its full and fair cash value, and provide prompt and courteous service to the public. The Assessing Department is a leader in municipal valuation and seeks to maintain that status by attracting talented experience to our core staffing. Under the direction of the TRAC Director or other assigned supervisor, the City of Boston seeks a Constituent Assistance Specialist to provide a high degree of customer service to the public, perform clerical work, and provide information and assistance regarding property taxes, motor vehicle excise, boat excise, and perform miscellaneous administrative tasks. Responsibilities: * Provide prompt, professional, and courteous assistance to the public. * Provide information and assistance regarding property taxes, motor vehicle excise, and boat excise. * Respond to constituent inquiries in person, telephone, and written. * Review and process application forms. * Receive, organize, and maintain files. * Perform related duties as required. Qualifications: * At least three (3) years of clerical, information, and data management experience required; appropriate educational substitutions may be accepted for two (2) years of this experience. * Bachelor's degree preferred. * Clerical and data entry experience required. * Accuracy and attention to detail. * Ability to exercise good judgment and problem solving as required by the job. * Strong interpersonal, organizational, oral, and written communication skills. * Ability to plan, organize, and perform multiple tasks within deadlines. * Proficient with Microsoft Office and Google Suite is a plus. BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: SEIU/RL-14 Hours per week: 35, Monday - Friday, 9:00am - 5:00 pm (In-house) Please refer to the Salary Information section on the Boston Career Center site for more information on the compensation. For each Salary Plan, salaries are listed by Grade and Step. Updated
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