Overview:
We are seeking a detail-oriented and strategic CMDB/Hardware Asset Manager to lead the governance, data integrity, and lifecycle management of our Configuration Management Database (CMDB) and hardware assets across the enterprise.
Schedule: 8:00AM - 5:00PM (On call support required, as needed).
Location: Remote
Department: Enterprise Technology Service - IT Service Excellence
Key Responsibilities
* Ensure the accuracy and completeness of Configuration Item (CI) data within the CMDB.
* Oversee hardware asset lifecycle processes to align with operational, security, and financial standards.
* Serve as the subject matter expert for CMDB and Hardware Asset Management (HAM) practices.
* Collaborate closely with a vendor-managed HAM team to ensure high-quality asset data and process outcomes.
* Monitor vendor performance to ensure alignment with ITIL standards and support broader IT Service Management (ITSM) goals.
* Maintain governance frameworks and drive continuous improvement in asset management processes.
Role Highlights
* Not a supervisory role, but requires strong leadership and collaboration skills.
* Acts as a functional lead and liaison between internal stakeholders and the vendor team.
* Focused on strategic oversight rather than day-to-day operational execution.
Ideal Candidate
* Proven experience in CMDB and hardware asset management within an enterprise IT environment.
* Strong understanding of ITIL frameworks and ITSM principles.
* Excellent analytical, communication, and stakeholder management skills.
* Experience working with vendor-managed services is a plus.
Qualifications:
Education: High School or GED required. 4 Year / Bachelors Degree, preferred.
Experience: Five years, required. IT asset management, configuration management, or related areas in an enterprise environment.
Licensure/Certification: ITIL Foundation Certification, required. ServiceNow Certified System Administrator, preferred.
Additional Skills/Requirements (required):
* Advanced understanding of configuration and asset management best practices and tools (e.g., ServiceNow CMDB & Asset).
* Strong ability to audit and validate data accuracy.
* Demonstrated experience with vendor oversight and IT lifecycle governance.
* Excellent organizational, communication, and stakeholder collaboration skills.
* Working knowledge of hardware lifecycle processes (procurement, deployment, support, retirement).
* Ability to influence and drive outcomes across teams without direct authority.
* Familiarity with CMDB frameworks
Additional Skills/Requirements (preferred):
* Familiarity with enterprise architecture, and service mapping.
* Experience managing hardware assets in a healthcare IT environment.
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