Conference Services Manager
US-TX-Austin
Omni Hotels Management Corporation
Req #: 125265
Type: Barton Creek Resort & Spa
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Overview: Omni Hotels & Resorts is seeking a Conference Services Manager for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 The Conference Services Manager will be responsible for planning, upselling, and delivering group programs with high service standards, operational efficiency, and optimal guest satisfaction Responsibilities: * Proactively plan, detail, and execute group sales bookings. * Maximize group revenue contributions through aggressive up-selling techniques. * Exceed annual banquet revenue goals and contribution per group room night. * Proactively encourage meeting planners to complete the online survey and assist with achieving the department's overall satisfaction scores. * Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs, room diagrams, and resumes. Upsell to maximize the revenues in each of these areas. * Along with the Catering and Conference Services Department, create profitable menus. * Conduct site inspections, conference calls, and pre- and post-event meetings when necessary. * Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group's entire stay at the resort. * On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction. * Participate in Omni-sponsored programs (OST meetings, OSC cards, AES survey, Omni Circle initiatives, etc.). * Create and maintain a strong working relationship with the banquet and F/B operations teams. Complete OSC cards when appropriate. * Comply with attendance standards and be available to work on a regular basis. This position requires long hours, many evenings, weekends and occasional holidays. Schedule varies by business demand. * Other duties as assigned by Director of Sales and Marketing and/or Director of Conference Services. Qualifications: * College degree; hospitality degree and/or CMP preferred * Working knowledge of a hotel or resort. * 2-3 years previous experience in Conference Services role. * Highly developed communication and organization skills. * Ability to multi-task, work under pressure, and meet tight deadlines * Familiarity or ability to quickly learn Delphi, Opera systems Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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