Concierge

				Overview:

The role of the Concierge is to provide assistance and services for guests in order to ensure memorable experiences. 

Responsibilities:

* Provide a warm and genuine welcome to guests by creating a positive first impression and setting the tone for the guest's journey.
* Offer personal assistance by assisting guests with reservations, booking activities, arranging transportation and providing recommendations for local attractions, dining, and entertainment options promoting on-site outlets first.
* Develop and maintain relationships with local vendors while ensuring access to exclusive experiences and offering tailored recommendations to meet guests' preferences.
* Coordinate and facilitate special requests, such as arranging surprise celebrations, organizing private tours, or obtaining hard-to-get event tickets.
* Respond to guests' inquiries promptly and accurately; striving to exceed their expectations in every interaction.
* Maintain up-to-date knowledge of hotel facilities, services, and promotions, and effectively communicating this information to guests and associates.
* Coordinate with various hotel departments to ensure that guest requests and preferences are fulfilled promptly and accurately.
* Collaborate with the Guest Services and Front Office teams to enhance the guest journey; ensuring smooth processes and offering personalized amenities and surprises.
* Accurately update the Opera PMS system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information.
* Utilize Alice to input amenities and communicate via SMS to guests, and Synergy to report guest requests and work requests for engineering.
* Respond to and resolve guest complaints or concerns while escalating issues to the MOD if necessary and following up to ensure complete guest satisfaction.
* Handle any special requests or arrangements, such as arranging floral deliveries, special occasion celebrations, or personalized amenities for VIPs.
* Work with the Loyalty Ambassador to maintain a comprehensive database of guest preferences in Opera; ensuring that individualized service is provided during each visit and fostering a sense of loyalty from guests.
* Stay updated on the latest local events, attractions, and happenings, facilitating access to desirable tickets and planning as requested by guests.
* Maintain impeccable appearance and ensure service culture aligns with our brand in accordance with the Power of Engagement.

Qualifications:

* Previous hotel experience highly preferred.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
* Ability to sit for prolonged periods of time.
* Must be able to work a flexible schedule to include holidays and weekends.
* Ability to clearly communicate (verbal and written) in English with guests, associates and vendors.
*  Strong Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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