Overview:
The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.
Responsibilities:
* Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
* Maintain current listing of local and area attractions, special events and activities.
* Maintain a listing of local transportation guides, churches, sports arenas, etc.
* Provide hours of operations for all restaurants, lounges and shops within the hotel.
* Provide information, maps and directions as required.
* Maintain lobby reader board.
* Maintain all property brochure racks, order and restock when necessary.
* Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
* Provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel.
* Communicate all daily functions and their location in the hotel in order to assist and direct guests.
* Assist the front desk when needed.
* Assist guests with retrieval of packages.
* Provide gift certificates for purchase.
* Maintain in-room TV channel listings.
* Show guestrooms and suites as needed.
* Oversee cleanliness of lobby and entrance areas
Qualifications:
* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Excellent time management skills.
* Able to prioritize multple requests.
* Computer experience required.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
Hourly Rate: $31.25 - $33.66
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