Concierge

				Overview:

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

To create memorable guest experiences by serving as a knowledgeable and trusted resource for hotel guests. The Concierge assists with reservations, recommendations, directions, and personalized services, ensuring every guest feels welcomed, well-cared for, and valued. This role requires strong communication, local expertise, and a commitment to delivering service with professionalism, courtesy, and warmth in alignment with the hotel's standards of excellence.

Responsibilities:

* Be fully acquainted with key points of interest in the city and surrounding area. 
* Maintain complete knowledge of restaurants, cultural attractions, entertainment venues, shopping, and tourist destinations in order to provide personalized recommendations to guests. 
* Arrange and confirm bookings such as airline tickets, transportation, tours, and other guest requests. 
* Assist with restaurant reservations, limousine services, and other guest needs. 
* Ensure timely delivery of parcels, mail, and special deliveries to guest rooms. 
* Partner with Housekeeping to maintain a clean, tidy, and welcoming lobby and public spaces. 
* Participate in the amenity process for guests celebrating special occasions, including arranging personalized touches and pre-arrival calls. 
* Create and coordinate special packages that enhance the guest experience. 
* Communicate guest information, preferences, and special requests promptly to the appropriate departments. 
* Maintain thorough knowledge of all hotel services, amenities, and hours of operation to assist guests effectively. 
* Handle special requests such as flowers, telegrams, rental cars, luggage forwarding, and private car arrangements. 
* Deliver personalized, memorable service by applying the Power of One philosophy. 
* Maintain effective communication and strong working relationships with all hotel outlets and amenities, including Food & Beverage, Spa, Recreation, and others, to collaboratively handle guest needs and ensure seamless service 
* Follow up on guest requests and arrangements to ensure satisfaction and service excellence. 
* Recognize VIPs and repeat guests, noting preferences to deliver personalized future experiences. 
* Promote and recommend on-site hotel outlets and amenities as the first choice for guests. 
* Proactively identify opportunities to improve the guest experience and exceed expectations. 
* Follow all established procedures to ensure guest safety, security, and protection of personal information. 
* Uphold proper phone etiquette, ensuring a professional, warm, and courteous tone at all times. 
* Perform other duties and special projects as assigned by Front Office Management. 
* Regularly participate in lobby activations and welcoming large groups and arrivals.  

Qualifications:

* Minimum of 1 year of direct customer service experience required. 

* Experience in a community organization, tourism office, or similar role representing the city and its attractions may be considered in place of hotel experience. 

* Previous hotel front office or guest services experience is strongly preferred. 

* Developed knowledge of the surrounding area, including restaurants, cultural attractions, entertainment, shopping, and tourist destinations, is required. 

* Strong organizational skills with the ability to prioritize, multi-task, and adapt in a fast-paced environment. 

* Ability to work well under pressure while handling multiple guest requests and questions in a professional manner. 

* Customer service oriented with a strong desire to create personalized and memorable guest experiences. 

* Ability to remain calm, professional, and welcoming in stressful situations. 

* Excellent verbal and written communication skills in English, with the ability to interact effectively with guests, management, and colleagues in person and over the phone. 

* Strong decision-making skills with the ability to think quickly and clearly. 

* Ability to accurately and efficiently input information into computer systems. 

* Ability to work cohesively and collaboratively with team members and across departments. 

* Proficiency in basic computer applications; prior OPERA system experience is a plus. 

* Must have flexibility to work a variety of shifts, including nights, weekends, and holidays. 

ENVIRONMENT & POSITION ANALYSIS: 

* Lift, carry and place objects weighing up to 50 lbs. without assistance.  

* Stand, walk or sit for an extended period or for an entire work shift.   

* Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.   

TOOLS & EQUIPMENT: 

* Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, bell cart

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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