Concierge
US-DC-Washington
External Office
Req #: 29347
Type: Full Time
|
|
||||||||
|
|||||||||
Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. The Position: The Concierge provides excellent customer services to all residents, prospective residents, guests, and vendors. The Concierge is the face of the property and promotes a sense of community while organizing, coordinating, and implementing various resident services and programs. Responsibilities: * Welcoming residents, prospective residents, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings etc * Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors, and neighbors * Acquire a broad knowledge of the community and the surrounding area * Marketing the property * Maintain positive relationships with the residents to ensure that communication between residents and community representative is open and effective * Assist with resident events and initiatives * Social Media posting, Blogging, and Internet Presence * Work as part of the site team to ensure that each event is a sociable and pleasurable environment * Ensure that the Community Amenities area has proper inventory * Proactive communication with the Management for issues or concerns * Maintain work area to an appropriate level of presentation Qualifications: Education & Experience: * Ability to work a flexible schedule, including evenings and weekends * Excellent follow up skills via email and phone * Yardi experience a plus * Experience with Microsoft Office Suite including Word and Excel Physical Requirements: * May be required to sit or stand for extended periods of time * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds * Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: * The office is an open setting which may include bright lights, constant noises and distractions
Share this job:
