Overview:
The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.
Responsibilities:
* Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
* Maintain current listing of local and area attractions, special events and activities.
* Maintain a listing of local transportation guides, churches, sports arenas, etc.
* Provide hours of operations for all restaurants, lounges and shops within the hotel.
* Provide information, maps and directions as required.
* Maintain lobby reader board.
* Maintain all property brochure racks, order and restock when necessary.
* Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
* Provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel.
* Communicate all daily functions and their location in the hotel in order to assist and direct guests.
* Assist the front desk when needed.
* Assist guests with retrieval of packages.
* Provide gift certificates for purchase.
* Show guestrooms and suites as needed.
* Oversee cleanliness of lobby and entrance areas.
Qualifications:
* 2 years of Concierge experience in a luxury hotel preferred
* 2-year college degree or related experience
* Les Clef D'Or membership preferred
* Must be proficient in Windows, Company approved spreadsheets and word processing Must have a valid driver's license for the applicable state.
* Must have extensive knowledge of the area and be able to give directions clearly.
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
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