Concierge | Full Time

				Overview:

The Concierge goes above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

* To arrange bookings, reconfirmation of airline tickets etc.
* Be fully acquainted with the different points of interests.
* Assist in arranging for restaurant reservations and limousines as required by our guests.
* Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
* Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
* Accept other special duties as required by management.
* Set up all amenities for guests celebrating special occasions.
* Set up special packages that include pre-calls from the concierge and specialized amenities.
* Interact with other departments to ensure that guest's needs are satisfied.
* Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
* Proactively work to seek out ways in which to improve the hotel experience for our guests.
* Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications:

* Previous luxury hotel experience is strongly preferred.
* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
* Ability to stand for the entire scheduled shift.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
* Knowledge of the surrounding area and all of its attractions.
* Knowledge of Property Management Systems and related computer programs.
* Strong knowledge of Microsoft Office Software.
			

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Omni Hotels Management Corporation

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