Compliance Manager
US-LA-Baton Rouge
Careers (PNG Apply)
Req #: 134692
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Supervises and manages staff who are responsible for the Compliance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. * Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines. * Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. * Responsible for overseeing and assisting in the training, implementation, and enforcement of the property AML and Responsible Gaming compliance programs. * Responsible for overseeing and assisting in filing state and federally mandated reports. * Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies. * Ensures adherence with Corporate-mandated compliance programs, including Responsible Gaming program, including conducting quarterly Responsible Gaming interviews and preparing status report regarding the Company's Responsible Gaming program. * Serve as liaison to the Louisiana Gaming Control Board and other regulatory agencies to ensure timely responses to incident reports; review and prepare draft responses to compliance-related issues raised. * Participates in preparation of annual license renewal submissions to (Louisiana Gaming Control Board and other regulatory agencies. * Provides training to new and existing staff as needed. * Work with company management and the Louisiana Gaming Control Board and other regulatory agencies) ensure that significant changes to the company's operating environment (new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance to (Louisiana Gaming Control Board and other regulatory agencies regulations. * Maintains organized set of detailed records and files to document transactions. * Works closely with department managers to ensure they have a thorough understanding of gaming regulations and general procedures. * Compiles reports for Louisiana Gaming Control Board and other regulatory agencies and submits necessary paperwork on behalf of the property, as needed. * Keeps property updated with latest gaming rules and regulation requirements. Ensures property is in compliance at all times. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. * Maintains strict confidentiality in all departmental and company matters. Qualifications: * Bachelor's degree (B.A. /B.S.) in Business or related field from four-year college or university; two or more years' experience in compliance or governmental affairs; or equivalent combination of education and experience. Casino experience required. * Must be proficient in Microsoft applications (World, Excel, and Outlook). * Must have thorough knowledge of Casino Operations software and equipment. * Must have excellent organization and communication skills. * Must possess excellent oral and written communication skills. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. * Responsible for staff development and training programs. * Responsible for rewards and recognition program to maximize employee engagement. * Evaluates team members within department and delivers constructive feedback to employees in regards to performance. * Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. * Manages work procedures and expedites workflow. * Provides recommendation for employee performance (disciplining, coaching, and counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
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