Complex Claim Specialist

				Overview:

A Commercial Property General Adjuster is responsible for investigating, evaluating, and resolving large and complex property claims involving commercial buildings, equipment, and inventory. The adjuster must have extensive knowledge of property insurance policies, coverages, and exclusions, as well as the ability to negotiate and communicate effectively with clients, brokers, and other parties. The adjuster must also be able to handle multiple tasks and prioritize workloads in a fast-paced environment. This position has potential to be remote depending on location.

Responsibilities:

* Review and analyze complex commercial property claims, including verifying coverage, determining liability, and assessing damages.
* Conduct thorough investigations, including interviewing witnesses, inspecting property damage, reviewing documents, and consulting experts.
* Prepare detailed and accurate reports, estimates, and reserves for each claim.
* Negotiate and settle claims within authority limits and in accordance with company guidelines and best practices.
* Communicate proactively and professionally with clients, brokers, and other stakeholders throughout the claim process.
* Maintain and update claim files and records using various systems and tools.
* Provide technical guidance and mentoring to less experienced adjusters.
* Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
* Effective communication skills; ability to obtain information from others and deliver information to others orally and in written form.
* Ability to travel to various loss locations within assigned territory to meet with clients and other parties.

Essential Job Functions

* Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
* Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
* Ensures claim processing is consistent with applicable policies, procedures, and departmental guidelines.

Qualifications:

* Bachelor's degree in business, engineering, or related field, or equivalent work experience.
* Minimum of five years of experience as a property adjuster, handling complex and large commercial claims.
* Professional designations such as AIC, CPCU, or SCLA are preferred.
* Strong analytical, problem-solving, and decision-making skills.
* Excellent verbal and written communication skills.
* Proficient in Xactimate, Microsoft Office and other relevant software applications.
* Ability to travel to meet with clients and other parties.
* Valid adjuster's license in appropriate jurisdictions or ability to obtain such, if required by subordinate position duties.

The expected salary range for this role is $110K-$145K/year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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AmTrust Financial Services, Inc.

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