Complex Business Sales Manager
US-NV-Las Vegas
Management
Req #: 77878
Type: Full-Time
|
|
||||||||
|
|||||||||
Overview: The Complex Business Transient Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. BT Sales Manager must be familiar with GDS Systems, Psuedo-City Codes and Reporting. He/she is also responsible for month-end reporting and tracking of account production. Responsibilities: * Attend and be prepared for daily Highgate Hotel Business Review (HHBR) meeting * Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations * Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team * Meet or exceed set goals * Operate the Sales Department within established sales expense budget * Participate in M.O.D. coverage as scheduled * Initiate and follow up on leads * Maintain and participate in an active sales solicitation program * Monitor production of all top accounts and evaluate trends within your market * Connect and maintain local negotiated accounts within the market along with developing new accounts * Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program * Meet or exceed sales solicitation call goals as assigned by the Area Vice President of Sales & Marketing * Invite clients to the hotel for entertainment, lunches, tours and property tours * Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc. * Assist in the preparation of required reports in a timely manner * Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR) * Conduct a professional, thorough property inspection of the hotel with clients, exhibiting key features and benefits of the property * Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts * Meet and greet onsite contacts * Work closely with brand Global Sales Office (GSO) * Develop networking opportunities through active participation in community and professional associations, activities and events * Entertain clients * Travel Qualifications: Education & Experience: * At least 3 years of progressive hotel sales experience * Must have a valid driver's license in the applicable state. * Must have knowledge and able to analyze reports; Lighthouse, Amadeus, * Marriott MarRFP and MINT experience preferred * Marriott Consolidated Inventory System "CI" experience a plus Physical requirements: * Long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements * Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.
Share this job:
